War, Intelligence Collectors, and Inevitable Mortality

Imagine it’s your job today to collect information or “intelligence” in a village that’s often the source of mortar attacks on your camp, and where one of your buddies was just killed by an improvised explosive device (IED). Read more: https://www.psychologytoday.com/blog/caveman-politics/201708/war-intelligence-collectors-and-inevitable-mortality

Two views on how customer experience can better serve US military veterans

Robert McDonald, the former secretary of the US Department of Veterans Affairs, and Tom Allin, the agency’s former head of veterans experience, discuss the role of frontline employees and organizational innovation in building a customer-centric culture. Read more: http://www.mckinsey.com/industries/public-sector/our-insights/two-views-on-how-customer-experience-can-better-serve-us-military-veterans

More on APA and Healing from the Torture Scandal

Since the APA 's comment on my previous entry claimed that the blog was based on false premises, I must respond. URLs are not permitted in comments, and I wanted to be sure to include them, so I have posted my response as a new blog entry.  Read more: https://www.psychologytoday.com/blog/paradigm-shift/201708/more-apa-and-healing-the-torture-scandal