How Disney Works to Eliminate the Words “That’s Not My Job” from Its Organization

There are few phrases that change the dynamics of a conversation more than “That’s not my job.” As managers, we have probably all heard this phrase before—whether from a team member whom we’ve asked for something or, worse, from someone we work with who says this to a customer.

Read more: https://hbr.org/sponsored/2018/02/how-disney-works-to-eliminate-the-words-thats-not-my-job-from-its-organization

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